Customer Service Training:
From Customer Satisfaction to Customer Loyalty.

Led by Profound Results founder, Ron Morey, our customer service training programs are designed to give your employees the tools to meet your customers’ needs. We go beyond basic communication skills to build a practical system for understanding and addressing customer concerns, while establishing a passionate focus for satisfying each customer’s need.

In a workshop format, individuals learn about effective influencing skills, negotiation, problem solving and “Teamwork for Service Excellence.©” Through a series of activities and skill practice, employees understand that it takes everyone in the organization to create a customer-focused environment. The workshop is hands-on, highly interactive and experientially based.

It’s about finding balance between your customers, your employees and your organization. We help you build customer loyalty, exceed expectations and achieve measurable results. “People serving people” – a motto at the heart of every great organization.